satisfied customer

Value of Customer Satisfaction During Pandemic and the Ways to Improve It

The sales growth in the U.S. e-commerce business ballooned to 49 percent since the Coronavirus pandemic struck the country. This noticeable change in the purchasing behavior of consumers is largely driven by shelter-in-place regulations, social distancing, and wide brick-and-mortar store closures. While most businesses were immediately able to adopt digital solutions, the fact remains that …

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